Refund policy

At Kentucky Mountain Coffee, we take pride in delivering fresh, high-quality coffee every time. If there’s an issue with your order, we’re here to make it right.

Refunds & Replacements
If your order arrives damaged, incorrect, or if there's a problem with the product itself, please contact us within 7 days of delivery. We’ll be happy to issue a refund or send a replacement.

Non-Refundable Items
Due to the perishable nature of coffee, we cannot accept returns or refunds on opened bags unless there is a quality issue.

How to Request a Refund
Please email us at info@kymtncoffee.com with your order number, a brief description of the issue, and a photo (if applicable). We’ll respond within 3 business days to resolve the issue.

Note: If you placed multiple orders in error or were charged more than once, we will promptly issue a refund for the duplicate transaction(s).