Shipping & Returns
Current Shipping Times
New orders are typically shipping out within 1-5 business days. In the event an item you’ve ordered has become out of stock or unavailable and is unlikely to become available within 5 business days, you will be notified the moment we become aware of the situation. We understand your time is valuable and strive to get your products in your hands in a timely manner.
Shipping Rates
Orders for under $60.00 shipping within the continental US are charged a flat rate of $10.00. Orders over $60.00 within the continental US ship free! Alaska and Hawaii orders please call or email so that we may accurately calculate shipping charges.
Return Policy
Every product we sell is backed by our 100% satisfaction guarantee. Please inspect your items once they arrive to be sure your order has been filled correctly. If for some reason you are not satisfied with the item(s) you have received please contact us so that we can answer your questions and issue a Return Authorization Number if necessary.
Refunds
Because of the nature of food products refunds will only be issued in the event of absolute dissatisfaction or product defect. If you have a problem with your order call us right away so that we can make it right.
Return to:
Kentucky Mountain Coffee
P.O. Box 1111
Paintsville, KY 41240
Special Circumstances
We’re human and you’re much much more than just an order number to us. We want to make sure your customer experience is exceptional. If you received a package and just got home and was excited to open it and find the beans all over your porch give us a call. We’ll work it out.